“I got my oil changed from somewhere else last month or so.”
— Sang E.Lisa pivots →
Lisa logs the defection in the DMS and pivots on the same thread to the still-active OEM benefit.
Trusted by the largest dealer groups in the nationCustomer Retention,
Customer Retention,
on Autopilot.
Lisa is the autonomous AI service assistant who texts your customers, holds real conversations, and writes appointments back into your DMS as she goes. 24/7, no link-dropping, no BDC required.
5+ yrs
At a top 5 auto group
23.2M
Conversations
84–88%
Show rate
11×
ROI
9:41
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MadiAutoEngage · Marion Mazda
Today 9:42 AM
Text Message
/ Brands Lisa runs in
Every OEM your group operates. Lisa runs in all of them.
Lisa is deployed across the 22 OEM brands below — branded per store and configured to each manufacturer’s specific maintenance schedule, recall workflow, and OEM benefits (ToyotaCare, Subaru Added Security, etc.).
- Chevrolet
- Buick
- GMC
- Cadillac
- Chrysler
- Dodge
- Jeep
- Ram
- Ford
- Kia
- Hyundai
- Mazda
- Honda
- Acura
- Toyota
- Lexus
- Nissan
- Infiniti
- Subaru
- Volkswagen
- Mercedes-Benz
- Audi
Branded per rooftop. Configured per OEM. New brands onboarded on request.
/ The window
Form the relationship today, or lose it forever.
The University of Michigan Consumer Sentiment Index hit 48.2 in May 2026 — the lowest reading in the survey’s 75-year history. Customers think they will be worse off financially twelve months from now. They also think the independent down the street is cheaper and more convenient than the dealership. Neither belief survives a look at the data — but perception decides the next service appointment, not data.
The dealer who forms the relationship in the first year of ownership keeps the customer through the next car purchase. The dealer who waits for the customer to come back is the dealer who isn’t there when it counts.
The window won’t stay open.
Source · University of Michigan Surveys of Consumers · May 2026 preliminary
/ The retention crisis
Service customers are walking. Quietly.
Service accounts for 13% of dealership revenue and 43% of gross profit, yet defection inside the first two years is at an all-time high. Quick-lubes, independents, and mobile services are taking the longest-tail revenue you have, and most BDCs can't keep up with the outreach math.
Only29%(was 33% in 2018)
of all U.S. service visits go to a franchise dealer today. Down four full points in seven years — and the loss is concentrated in the customers you sold.
SOURCE · COX AUTOMOTIVE 2025 SERVICE INDUSTRY STUDY
Returning to the selling dealer for service
Vehicles under 2 years old
54%
was 72% in 2018
−18 pts
−18 pts
Vehicles 2–5 years old
51%
was 70% in 2018
−19 pts
−19 pts
Vehicles 5+ years old
37%
was 44% in 2018
−7 pts
−7 pts
/ Meet your AI assistant
Meet Lisa.
Not a chatbot. Not a templated SMS blaster. Lisa is an autonomous agent who reads your DMS, reaches out at the right moment, holds a real two-way conversation, and writes the appointment back.
- Reads & writes your DMS in real timeMileage triggers, declined services, recall flags, telematics signals. Lisa watches every signal and books appointments directly into your DMS.
- Real two-way conversations, not link dropsLisa does not ask your customer to do all the work. She negotiates timing, handles loaners, answers questions, and confirms.
- Memory across every touchpointOne ongoing relationship per customer, with full vehicle history, preferences, and prior visits, so every message reads like it's from someone who knows them.
- Branded to your storeMadi at Marion Mazda. Lisa at Jackson Subaru. Sophia at Fulton Toyota. Your store, your name, your voice.
LISA · Linguistic Intelligence Service Assistant
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LisaAutoEngage · Jackson Subaru
Today 9:42 AM
Text Message
/ The truth about price
Perception, not price.
When customers actually compare, dealers come out ahead. The trouble is — most never compare.
$261
Avg customer spend per visit
$275
Avg customer spend per visit
45%
Prefer the dealer when cost is held equal — vs 32% for general repair.
SOURCE · COX AUTOMOTIVE 2025 SERVICE INDUSTRY STUDY
/ Why this matters beyond fixed ops
Service retention is sales retention.
How a customer experiences your service drive predicts whether they buy from you next time. Lose them in the service lane today, lose them at the next sale tomorrow.
88%
of customers say their service experience directly impacts whether they buy from you again.
74%
of customers who returned for service in the past 12 months are likely to repurchase from the same dealer.
44%
of customers who lapsed on service are likely to repurchase. A 30-point spread on the same scale.
/ Customer intelligenceDefected DIY Closer competitor Sold vehicle Product question Shared vehicle
What customers say. What Lisa does about it.
Every customer reply lands in your DMS as a categorized signal — defection, DIY, closer competitor, sold vehicle, product question, shared driver. For each one, Lisa runs the recovery move on the same thread, or hands off to the right person on your team. The intelligence layer and the action layer, together.
“I did the oil change myself at 5000 miles.”
— John T.Lisa pivots →
Lisa records the DIY pattern, then frames the next visit around value the customer can't replicate in their driveway.
“We have had it serviced at a place a little closer to where we live in Kernersville.”
— Tiffani L.Lisa pivots →
Lisa surfaces the convenience-driven defection and pivots to the value the customer can find here.
“We sold the Honda. Do you guys do oil changes on VW and Chevys?”
— Samantha S.Lisa pivots →
Lisa updates the customer record, then responds on the same thread: "Yes, we service all makes and models."
“Text is great! I am wondering how to turn off lane assist. I can't find it.”
— Elizabeth P.Lisa pivots →
Lisa knows what she doesn't know. The question is logged, the transcript and customer context route to a service advisor.
“60%, my partner took my car for an oil change and didn't inform me a couple months ago.”
— India P.Lisa pivots →
Lisa flags the household context so future outreach respects it.
/ Why now
The window won't stay open.
Dealerships that implement AI service retention first build advantages that compound, fast.
/ 01
5+ yrs
continuously deployed with a top 5 auto group. AutoEngage has been the service-retention engine for one of the largest auto groups in the country longer than most of the new AI-for-dealers category has existed.
/ 02
31%
higher service retention after 12 months for dealers in the 2021–22 AutoEngage cohort vs. non-adopters. Lisa gets sharper the longer she's live.
/ 03
11×
average return on investment across rooftops. Every month delayed is incremental ROs and recovered customers left on the table.
/ Get started
Ready to see Lisa in action?
From kickoff to Lisa's first booked appointment in roughly 30 days. We bring the data and the integrations. You bring the rooftop.
- 01Discovery call30 minutes. We map your retention gaps and DMS setup.
- 02DMS integration & data validationWe connect to your DMS, validate customer and RO history, and tune Lisa's voice to match your store.
- 03Live in ~30 daysAverage time from kickoff to Lisa's first booked appointment is roughly 30 days, including DMS integration, data validation, and store-by-store training.