AUTOENGAGE
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Recall outreach

From open recall
to booked visit.

Lisa uses available open-recall records to contact owners, handle replies and follow-up in the background, and book directly into your DMS using your recall booking rules.

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The path to a recall visit
IdentifyAvailable open-recall record

Lisa starts from the customer and vehicle information available to your store.

ExplainThe approved next step

Lisa answers routine questions using your store-approved information.

BookAn appointment in your DMS

Lisa books an available visit under your recall booking rules.

Useful answers before the visit

The owner has questions.
Lisa keeps things moving.

How long should I plan for? Can I come after work? Should I drop off the vehicle? Routine questions can become a workable appointment.

Lisa uses your store-approved information to answer routine questions. Repair timing depends on the specific work.

Illustrative conversationMake the next step clear.
Lisa

Hi Jordan, this is Lisa at Ridgeline Chevrolet. Our records show an open recall for your vehicle. Would you like help arranging a service visit?

Customer

How long would I need to leave it?

Lisa

Your advisor will need to confirm how long the specific repair will take. I can check drop-off appointments. Would a drop-off work for you?

Customer

Friday afternoon works for a drop-off.

Lisa

I have Friday at 1:00 available for a drop-off appointment. Shall I book it?

Customer

Yes, please.

Lisa

You’re booked to drop off your vehicle for the recall visit on Friday at 1:00. We’ll see you then.

Drop-off appointment booked directly into your DMS.
Illustrative conversation with fictional dealer and customer names.
Your recall booking rules

Configured for the work. Handled by Lisa.

Available recordsThe customer and vehicle.

Lisa starts from the available open-recall information.

Service readinessYour recall-specific conditions.

Lisa follows your configured booking rules for parts, repair scope and service readiness.

Direct DMS bookingThe appointment is already there.

Lisa checks available times, confirms the details and books directly into your DMS.

A few practical questions

Before you put Lisa to work.

Does Lisa decide whether a vehicle is safe to drive?
Safety judgments and technical advice belong with the appropriate dealership and manufacturer resources. Lisa’s role is outreach, routine questions using approved information and arranging the service next step.
Can every recall be booked in the same way?
Recall workflows can differ. We review your appointment rules and when parts, repair scope or other conditions require store confirmation.
Can customers ask about other service during the conversation?
Lisa can clarify the additional work they want and include relevant details with the visit. Requests beyond available information follow the agreed exception path.
Keep exploring
Declined-service follow-upStore controls and booking
Your next move

Give recall outreach consistent attention.

Bring a service program and the systems your store uses. We’ll show you how Lisa carries it through to a booked visit.

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