AUTOENGAGE
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Mobile service

Your customers may not know
you can come to them.

AutoEngage identifies likely service customers from DMS history. Lisa introduces your mobile service, answers questions and books directly into your DMS. The outreach and follow-up run in the background.

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Your mobile service · illustrative
Your technician

Performs supported work at the customer’s location.

The customer’s day

Service at home or work within your coverage area.

Lisa handlesThe invitation through the booking

Introduce the option, confirm the details and book using your mobile availability.

Your dealership provides and performs the mobile service.

Make the option known

An option they may not
know to ask for.

Lisa can introduce mobile service during relevant maintenance or service follow-up. Customers learn that eligible work can happen at home or work, then arrange the visit in the same conversation.

It can also help when a customer says, “I can’t get away from work.” Lisa explains the available option, checks the service and location details and follows through to booking.

Illustrative conversation“I didn’t know you offered that.”
Lisa

Hi Sam, this is Lisa at Marion Mazda. It’s time to arrange your next oil change. We also offer mobile service at eligible homes and workplaces. Would that help?

Customer

I didn’t know you offered that. Could you come to my office?

Lisa

We can do your oil change through our mobile service. What’s the office address, and will we have access to the vehicle?

Customer

240 Meadow Lane. I’ll be there with the keys, and you can access the car in our parking lot.

Lisa

That address is in our service area. I have a mobile service appointment available Thursday morning. Would you like me to book it?

Customer

Yes, Thursday morning works.

Lisa

You’re booked for a mobile oil change Thursday morning at 240 Meadow Lane. I’ve included the parking access and key handoff details with your appointment.

Mobile service appointment booked directly into your DMS, with the location and access details.
Illustrative conversation with fictional dealer and customer names.
From awareness to appointment

Let customers know.
Then handle the booking.

AutoEngage does much of the work of finding likely service candidates using available DMS history. Your team can also choose the audience.

Your dealership approves supported services, coverage, location requirements and booking rules. AutoEngage configures those details so Lisa can handle routine conversations and bookings in the background.

01

Find a relevant opportunity

AutoEngage uses available service history to identify likely candidates for your selected programs.

02

Introduce the convenience

Lisa explains mobile service where it fits, answers questions and confirms the work, location and access details using your configured requirements.

03

Book the mobile visit

Lisa uses your mobile availability and books directly into your DMS. Your team sees the appointment with the agreed service and location details.

Two distinct service options

Who travels? Where does the work happen?

Mobile service

The technician travels to the customer.

Eligible work is performed at the customer’s home or workplace. Lisa introduces the option and books around your mobile service availability.

Pickup & delivery

Your team brings the vehicle to the store.

The service work takes place in your dealership. Lisa introduces pickup and delivery, confirms the arrangements and books the shop visit.

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A few practical questions

Before you put Lisa to work.

Can Lisa introduce mobile service before a customer asks?
Yes. Lisa can explain your mobile service during relevant service outreach and follow-up. She uses the services, coverage area and requirements configured for your dealership.
Does AutoEngage provide the mobile technicians?
Your dealership provides and performs the mobile service. Lisa handles customer outreach, replies, follow-up and direct DMS booking.
Can Lisa offer every service as a mobile visit?
Mobile eligibility follows the services, locations and operating rules your dealership approves. Requests outside that scope follow the agreed exception process.
How does mobile appointment availability work?
We validate your mobile scheduling setup during implementation. Lisa uses the appointment slots and timing details your operation supports, then books directly into your DMS. Requests outside those options follow the agreed exception process.
Keep exploring
Pickup & deliverySystem connections and setup
Your next move

Make mobile service known.
Get the visit booked.

Walk through how Lisa introduces your mobile service, handles the conversation and books the visit directly into your DMS.

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