Getting service doesn’t have to mean
getting to the dealership.
AutoEngage identifies likely service customers from DMS history. Lisa introduces pickup and delivery, handles replies and books the service visit directly into your DMS.
Explain pickup and delivery during relevant service follow-up.
Include the agreed service and pickup arrangements.
Collect it, perform the work at your dealership and return it.
Illustrative workflow. Availability and arrangements follow your store’s rules.
They may not know
the trip is optional.
A customer who doesn’t know about pickup and delivery may keep putting service off. Lisa can introduce the option, explain how it works and arrange the service visit in the same conversation.
It can also resolve a practical obstacle such as, “I can’t get to the dealership this week.” The appointment goes directly into your DMS, with the agreed pickup arrangements included.
Make the option known.
Carry the conversation through.
AutoEngage uses available DMS history to identify likely service candidates. Your team can also choose an audience. Lisa handles the outreach, replies and follow-up in the background.
Lisa explains your available option during relevant service outreach, so customers know they can use it.
Lisa follows your service area, eligibility and availability rules to confirm pickup location, key handoff and service needs.
Lisa books the service appointment directly and includes the agreed pickup arrangements. Your team uses its existing schedule.
Your dealership provides pickup and delivery and approves the operating rules. AutoEngage handles configuration for Lisa’s conversations and bookings.
A clear option.
Useful details for your team.
Lisa works within your approved coverage, eligibility, capacity and timing. Routine replies and service bookings do not need dealership staff to finish them.
Read about implementationPickup location and access
Lisa confirms the address and key handoff information your operation needs.
Service and vehicle eligibility
Lisa follows your approved requirements for the visit and vehicle.
Supported availability
Lisa offers configured service slots and pickup windows. Your operation handles driver dispatch and vehicle movement.
Requests outside the rules
Lisa uses the agreed exception process for arrangements that need store judgment.
Before you put Lisa to work.
Can Lisa introduce pickup and delivery before a customer asks?
Does AutoEngage provide the drivers?
Is pickup and delivery the same as mobile service?
Can Lisa promise a specific pickup time?
Make pickup & delivery known.
Get the service visit booked.
Walk through how Lisa introduces the option, confirms the arrangements and books the service visit directly into your DMS.