AUTOENGAGE
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Telematics alerts

A vehicle signal.
A booked service visit.

When a supported OEM alert is available, Lisa contacts the owner, handles replies and follow-up in the background, and books directly into your DMS using your service booking rules.

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Illustrative signal-to-service flow
SignalMaintenance alert

A supported vehicle signal reaches AutoEngage.

Conversation“Can I wait while it’s serviced?”

Lisa handles the practical details with the customer.

ActionA visit in your DMS

The agreed service goes into an available slot.

A useful next step

The alert arrives.
Lisa follows through.

Lisa uses the alert’s available information and your approved service guidance to handle replies, follow up and book the visit directly into your DMS.

Illustrative conversationAn alert becomes an appointment.
Lisa

Hi Casey, this is Lisa at Fulton Toyota. We received a service alert for your vehicle. Would you like help arranging a maintenance visit?

Customer

Could I come Thursday and wait?

Lisa

I can check waiting appointments for Thursday. Is a morning time convenient?

Customer

Yes, around 10 would be good.

Lisa

I have Thursday at 10:00 available for a waiting appointment. Shall I book your maintenance visit?

Customer

Yes, please.

Lisa

You’re booked for Thursday at 10:00 for your maintenance visit. We have you down as waiting.

Appointment booked directly into your DMS.
Illustrative conversation with fictional dealer and customer names.
Supported feeds and service rules

Built around your
supported signals.

We confirm support for your OEM feed, signal types and available vehicle information. Lisa follows your approved service guidance and booking rules.

A few practical questions

Before you put Lisa to work.

Which OEM telematics feeds are supported?
We review support for your OEM, connected systems and available signal types in a working session. Bring the brands and systems your store uses so we can confirm the relevant scope.
Does Lisa diagnose the vehicle from an alert?
Lisa uses the supported alert as a reason for outreach and to help arrange service. Technical diagnosis and advice requiring store judgment are handled by the dealership.
Who finishes the appointment?
Lisa confirms practical details, checks availability and books directly into the connected DMS or scheduler. Store input is used for the exceptions agreed in your configuration.
Keep exploring
Scheduled maintenanceSystem connections
Your next move

Turn supported service alerts into booked visits.

Bring a service program and the systems your store uses. We’ll show you how Lisa carries it through to a booked visit.

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