State inspections

Keep the inspection
on the customer’s calendar.

Lisa uses available inspection timing and your applicable program rules to reach eligible owners, handle replies and follow-up in the background, and book directly into your DMS.

Inspection program · illustrative

A clear reason to reach out.
A practical way to book.

TimingAvailable inspection information

Dates and customer eligibility provided through your operation.

Customer preference“Can I do maintenance too?”

Clarify requested work and visit preferences.

AppointmentOne planned service visit

Check availability and book the agreed work in your DMS.

Make the visit do more

One trip.
The work they asked for.

Lisa clarifies the additional service, checks availability for the combined work and books both services in the same appointment.

Scheduling follows your store’s service requirements and available capacity.

Illustrative conversationPlan the work together.
Lisa

Hi Taylor, this is Lisa at Canton Toyota. It’s time to plan your next state inspection. Would you like me to check openings?

Customer

Can I get an oil change done at the same time?

Lisa

I can check availability for both services. Would you prefer to wait at the store or drop the vehicle off?

Customer

Drop-off on Monday would be best.

Lisa

I have Monday at 9:00 available for your inspection and oil change as a drop-off appointment. Shall I book it?

Customer

Yes, please.

Lisa

You’re booked to drop off your vehicle on Monday at 9:00 for your state inspection and oil change. We’ll see you then.

Inspection and oil change booked directly into your DMS.
Illustrative conversation with fictional dealer and customer names.
A program shaped by your market

Your inspection program.
Lisa handles the booking.

Lisa uses the inspection timing and customer records available to your store, follows the applicable program rules and books within your capacity for inspection and requested maintenance.

A few practical questions

Before you put Lisa to work.

Is this available for every state?
The program is reviewed against the inspection requirements and information relevant to your dealership. We confirm applicability and available timing data during setup.
Does Lisa tell a customer whether their vehicle will pass?
Inspection results and technical judgments are determined through the dealership’s inspection process. Lisa helps with outreach, routine questions using approved information and scheduling.
Can Lisa combine an inspection with other maintenance?
Lisa can clarify what the customer wants and use your booking rules to arrange the requested work. Service questions or combinations needing store approval follow the exception path.
Your next move

Turn inspection follow-up into booked visits.

Bring a service program and the systems your store uses. We’ll show you how Lisa carries it through to a booked visit.