Research, calculators, and the retention playbook.
The studies, the math, and the field-tested approaches AutoEngage runs against in production. Built so you can verify the numbers we cite, not just trust them.
The retention math, in Kansas City.
AutoEngage is a sponsor of NCM's Fuel the Future — A Fixed Ops Summit, May 18–20, 2026. The summit's themes — AI-driven service, modernizing parts, breaking outdated processes — are the AutoEngage thesis, five-plus years in production. Here's the math we'll be bringing, plus three questions to ask any vendor on the floor.
Read the pieceCalculator · LiveThe ROI & recapture calculator.
Two views. First: the straight break-even on AutoEngage's $1,895/mo subscription. Second: how much service revenue your group is leaking because nearly half of <2-year customers go elsewhere — and what keeping even a fraction of them is worth, including the repurchase compounding from Cox's 74-vs-44 retention gap.
Open calculatorStudy breakdown · 10 minCox 2025: where the dealer share went.
Dealer share of service visits fell from 33% to 29% between 2018 and 2025 — and the loss concentrates in <2-year-old vehicles. A walkthrough of the report's headline numbers, the cost myth that dealers are more expensive than general repair (they're $14 cheaper), and what the study's implications mean for retention strategy.
Read the breakdownPlaybook · 9 minWhy under-2-year customers leave fastest.
Only 54% of <2-year customers return to the dealership of purchase, down from 72% in 2018. The deeper reason isn't convenience — it's that nobody's in conversation with the customer at the moments they're deciding. A breakdown of the six lifecycle inflection points where dealers lose them, and what intercepts each one.
Read the playbookCase math · 8 minWhat 11× ROI actually looks like.
$22,740 in subscription per rooftop, ~$250K out in incremental service revenue. The reporting band from an 11-store group (5,590 contacted · 57% engaged · 844 booked · 15% conversion — every booking fully AI-driven, no advisor or BDC), where the dollars come from inside the eleven motions, and the compounding tail from 5+ years of accumulated training data.
Read the breakdownQuestions on the numbers?
30-minute walkthrough with our team. We'll run the calculator with you using benchmarks from comparable AutoEngage rooftops, share the Cox tables behind every claim, and walk through transcript samples from the eleven retention motions in production.
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